WITHit Smartwatch and Fitness Tracker FAQs

Power on your smartwatch (press and hold the side power button for 5 seconds), then open the WITHit SMARTWATCH APP. Tap the watch icon located on the bottom bar to start pairing. Select "Add Device" and choose your smartwatch. Ensure that the pairing code displayed on the app matches the one on your smartwatch screen. Pairing will synchronize the time and date on your watch.

Note: Activate Bluetooth on your phone, and only pair your watch using the mobile app.

Align the gold pins on the charging cable with the gold contacts on the back of the smartwatch; they'll magnetically connect. If there's resistance, just flip the cable around. Then, plug the charging cable into a UL-certified wall charger or a computer USB port. Once connected, the smartwatch screen will display "charging."

Charging typically takes up to 2 hours to reach full capacity. Remember, it's best not to overcharge your smartwatch.

Swipe down from the main watch face on the smartwatch. Alternatively, you can view it on the main page of the WITHit SMARTWATCH APP.

When you connect your smartwatch to the WITHit SMARTWATCH APP, turn on, and connect to Bluetooth, the date and time will automatically sync. This will also synchronize your data. 

On the WITHit SMARTWATCH APP, navigate to the "Others" section and select "Reset." To reset your smartwatch, go to "Settings," then "System," and choose "Reset."

Make sure the notifications for the desired app are enabled in the WITHit SMARTWATCH APP. If they are, and you're still missing out, check your phone's settings and ensure notifications are switched on. If the issue persists, try resetting both your phone and smartwatch.

While your smartwatch can handle daily splashes, it's not resistant to steam, warm, or hot water. To prevent potential damage, it's best to avoid wearing it while swimming.

Ensure the "Weather" option is activated in the WITHit SMARTWATCH APP under the "Others" section. When connected to Bluetooth, your smartwatch will automatically sync and display weather information for your location. To change locations, enter a new city under the weather section in the app. 

Make sure your smartwatch is awake and worn during activity. Step counting adapts to individual behavior over time for improved accuracy.

The smartwatch monitors sleep by detecting changes in body movement. For accurate results, ensure it meets unique monitoring conditions.

Sleep tracking may not record if your body moves too frequently or is outside the designated time frame (10 pm to 8 am).

On your smartwatch, go to "Settings,” select "Display," and turn on "Wrist Raise.” In the WITHit SMARTWATCH APP, click the "Others" section and enable the "Quick View" option. Note that certain modes, such as power-saving and do-not-disturb, may affect this feature.

Adjust the display duration in the smartwatch settings under "Screen on Duration" to fit your preferences.

Turn over the smartwatch and look for arrows on the underside of the links. These arrows show you which way to push the pin out of the link. Use a pin remover tool to push the "hair clip pin" out of the hole on the link's side. After removing the links, follow these steps in reverse to reassemble the bracelet.

CENTA has no buttons. Plug in the magnetic charger to turn the tracker on and put it in pairing mode. An LED on the side shows charging status.

Search for TRACK WITHit in the App Store or Google Play, then download and install the app.

Open TRACK WITHit and follow the prompts to allow the requested permissions. Create an email-verified account or choose Guest Mode.

Go to Device in the bottom menu and tap Add Device. The app will search for nearby Bluetooth devices. When CENTA appears, tap it to pair. CENTA accepts the pairing request automatically.

Give TRACK WITHit location permission.

Use a stable mobile network. A weak connection can keep the app from updating weather. Weather data usually refreshes about every 4 hours.

Indoors, the phone may not get a GPS signal, which can interrupt weather updates.

You can change how often each sensor takes a reading in the Device tab. The default is every 30 minutes.  Changing the frequency of measurements will impact battery life. 

On a full charge, CENTA should last about 15–30 days, depending on settings.

Try the other wrist. Extra movement can make the algorithm think you are awake. Wear it on your non-dominant wrist, snug but comfortable—not loose.

Check the battery. If the tracker dies before it has recorded at least 3 hours, sleep data will not be saved. You can see battery percentage at the top of the Device page.

Make sure Bluetooth is connected. Turn phone Bluetooth off and back on if the connection looks stuck.

Refresh sync: on the home screen, pull down to reload tracker data.

Sleep shorter than 3 hours may not be enough for the app to analyze.